How Highlights are chosen
Highlights are short summaries of important things that do not need a reply, like a decision, an approval, a booking, or a project update. MailOver sorts them into built-in types and shows them in your brief and your Highlights view. Highlights are a paid feature on the Plus plan and up, so the Free plan does not include them.
What a Highlight is
A Highlight is a short summary of something important that does not ask anything of you. Action Items are the emails that need a reply or a task done. Highlights are the other side of that: the things worth knowing about even though there is nothing to do. A deal got approved, a meeting moved, a booking got confirmed, a project you are on shipped an update. MailOver writes each one up in a line or two so you can absorb it without opening the thread.
The built-in Highlight types
As your secretary reads your mail, it sorts each Highlight into a built-in type so similar things group together. The types include:
Anything that is clearly a Highlight but does not fit a named type lands under a general "other" bucket so nothing gets lost.
Where Highlights show up
Highlights appear in two places. Your daily brief surfaces one or two of the most important ones so they are in front of you without any extra clicks. The full set lives in your Highlights view in the app, where you can scroll through everything your secretary flagged and tap into any item to read the original email.
Highlights are a paid feature
Highlights are included on the Plus plan and every plan above it. The Free plan does not include Highlights, so on Free your secretary still reads and sorts your mail into Action Items and FYIs, and your brief focuses on those. If you want Highlights, upgrade to Plus or higher.