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Operations · Chief Operating Officer

How a COO cut his inbox to a quarter and got more done.

A Chief Operating Officer stopped living in his inbox. MailOver now reads every message, surfaces the actions, and archives the rest.

Gus Neil
Gus Neil
Chief Operating Officer
Connected work & personal email
¼
the size of his old inbox
10/10
would recommend
12 mo
of backlog surfaced on day one

The challenge

As COO of a fast-growing company, Gus lived in his inbox. Part of every day went to scanning for the next thing to "get done" while keeping half an eye on the conversations he wanted to stay across but didn't need to action yet.

The signal and the noise sat in the same growing list. That constant scanning was a hidden tax, pulling focus away from the work that actually moves the business.

“Perpetually scanning my inbox for new items to get done, and to keep appraised of conversations I wanted to be in the loop on.”

What MailOver did

On first install there was twelve months of email to clean up, and MailOver surfaced things he'd let slip: actions he was aware of but had forgotten, and actions he wasn't even aware of. He leaned in, making MailOver the single place his tasks live across both work and personal email, and even built a phone shortcut that turns voice notes into tracked actions without cluttering his inbox.

Action Items
What needs a decision, with the due date pulled straight from the email.
Highlights
What's worth seeing, summarized in a single line.
FYIs
Everything else, filed into clean categories you can skim or ignore.

The results

His inbox is now a quarter of its old size. Actions are processed and archived once handled, and he has confidence he's picking up everything that needs him. Stress is down, output is up, and he plans to stop opening his raw inbox altogether.

Gus Neil

“Don't go away. You are now a core part of my workflow and I cannot fathom how I could go back to the old ways.”

Gus Neil · Chief Operating Officer

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