Help/AI draft replies & AI chat/Generate an AI draft reply

Generate an AI draft reply

Short answer

When an Action Item needs a reply, your secretary offers two or three ready-to-send options, each with a short label and a full message, and it learns your tone over time. Draft replies don't use credits. You get a set number per day on your plan, and nothing sends until you pick one.

Where draft replies show up

When your secretary reads an email and decides it needs a response from you, it turns that email into an Action Item and attaches a few suggested replies to it. So you don't go hunting for a Draft reply button on a blank screen. The suggestions sit right on the Action Item, ready when you open it. If an email doesn't actually need a reply, there are no suggestions, which is the point.

Pick a suggested reply

1

Open an Action Item that needs a reply. Go to your Action Items and tap one. If it needs a response, you will see two or three suggested replies underneath it.

Action Item
Reply to Dana about the Q3 timeline
Needs a response · suggested replies ready
2

Read the labelled options. Each suggestion has a short label so you can tell them apart at a glance, plus the full message body it would send. Pick the one closest to what you want to say.

Confirm and propose a time
Happy to move ahead. Does Thursday at 2pm work for a quick call?
Ask for more detail
Thanks for this. Could you share the latest numbers before we lock the date?
Decline politely
Appreciate the offer, but the timing doesn't work for us right now.
3

Edit it, then send. Selecting an option opens it so you can change anything before it goes out. See Edit and send an AI draft for how sending works.

It learns your tone

The more you use draft replies, the more the suggestions sound like you. Your secretary picks up on how you write over time, so the wording, the length, and how formal it is drift toward your own style. If a suggestion is off, just edit it before you send. That edit is a signal too.

Daily limits, no credits

Draft replies do not spend credits. They have their own daily limit instead, and it resets every day. Free gets 6 a day, Plus gets 10, Pro gets 30, and Ultra gets 100. Credits are only ever used to process your incoming email, not for drafting replies or for AI chat. If you want the full picture, see How credits work.

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