Help/Credits & how they work

Credits & how they work

Credits meter one thing: processing your incoming email, about one credit per email read, summarized and sorted. Briefings, AI chat and draft replies don't use credits, they have daily limits instead.

The basics

How credits work
Credits meter the AI work of processing your email, about one credit for each email read, summarized and sorted into Action Items, Highlights and FYIs. Briefings, AI chat and draft replies don't use credits, they have daily limits instead. Your monthly credits reset each billing cycle, yearly plans add a one-time bonus, and purchased top-ups carry over.
What uses a credit
Credits meter just one thing: processing your incoming email, about one credit for each email your secretary reads, summarizes and sorts. Briefings, AI chat and draft replies don't cost credits, they're capped by a daily limit instead. Your balance is shown in Settings under Credits.
When credits refill
Your monthly subscription credits reset to your plan's limit at the start of each billing cycle, and unused credits don't roll over. Yearly plans add a one-time bonus when you first upgrade. Top-up credits you buy are separate, they stack on top and never reset.

Running low

What happens when you run out of credits
When you run out of credits, new mail still lands in your normal inbox but MailOver pauses processing it until your credits reset, you buy a top-up, or you upgrade. AI chat, draft replies and briefings keep working within their daily limits.
Buy more credits or upgrade
You can buy a one-time top-up pack from Settings under Credits, from Mini at 1,000 credits up to Mega at 50,000. Top-ups stack on your balance and never expire or reset. On web you pay through Stripe, and on iOS or Android it's an in-app purchase. Or upgrade your plan for a bigger monthly allowance.
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