What happens when you run out of credits
When you run out of credits, new mail still lands in your normal inbox but MailOver pauses processing it until your credits reset, you buy a top-up, or you upgrade. AI chat, draft replies and briefings keep working within their daily limits.
Your mail doesn't disappear
Running out of credits never affects your real inbox. New messages keep arriving in Gmail, Outlook or your IMAP account exactly as they always do. What pauses is MailOver's AI processing: until you have credits again, new mail isn't read, summarized or sorted into Action Items, Highlights and FYIs. Nothing is lost. Once you have credits, processing picks back up.
What still works at zero credits
Because they aren't credit-metered, your secretary's other tools keep going within their daily limits:
If you're on the free plan, you'll get a low-credit warning as you approach the limit, and processing stops once you hit zero.
How to start processing again
You have three ways to get processing going again:
Wait for your reset. Your monthly credits refill to your plan's limit at the start of your next billing cycle, and processing resumes automatically.
Buy a top-up. A one-time top-up pack adds credits to your balance straight away, so processing resumes right now. Top-ups don't reset, so any extra carries over.
Upgrade your plan. A higher plan gives you a larger monthly allowance, and the upgrade takes effect immediately.