Action Items, Highlights & FYIs

What Action Items are and how they're created

Action Items are the tasks an email needs from you, like a contract to sign or a reply someone is waiting on. Your secretary reads each message as it is processed, writes the task in plain language, adds a due date and reminders when there is one, and can attach two or three suggested replies.

Complete, snooze, or edit an Action Item

Tap the checkbox to mark an Action Item done, or open it to snooze it to a later day, edit its title, summary, and due date, or cancel it. Completed and cancelled items move out of your active list but stay available, so nothing is lost if you change your mind.

Add your own Action Item

You can add a task by hand from the Action Items tab when something needs to live alongside what the AI found. Give it a title and an optional due date, and it appears in the same list, grouped by day with everything else.

What Highlights are

Highlights are short summaries of important things that don't need a reply, like a decision, an approval, or a booking. They're a paid feature on the Plus plan and up, so the free plan doesn't get them. Your secretary writes them as it processes your mail and sorts them by type.

How FYIs and categories work

FYIs are the emails that don't need action, filed for reference into built-in categories like financial, delivery, newsletter, and marketing. You can also create your own custom categories, with a name and color, up to a limit that grows with your plan. Nothing is deleted, so a category is just a tidy place to keep the noise.

Why an email landed in the wrong category

Your secretary sorts by reading content, so an unusual email can land in the wrong place. To fix it, change the item's category yourself or ask your secretary in chat to recategorize it, and it learns from the correction. There's no reprocess button, but you can undo its recent actions, and nothing is ever lost.