Emails aren't syncing
New Gmail arrives in near-real-time, while Outlook and IMAP inboxes poll about every five minutes, so give it a moment. If nothing shows up, check the account is still connected and reconnect if it expired, then check you have not hit your daily processing cap or run out of credits, since processing pauses at zero. Private filters also skip some mail on purpose.
How fast new mail should appear
Different inboxes update at different speeds. New Gmail comes in near-real-time, usually within seconds of arriving. Outlook and IMAP inboxes such as iCloud, Yahoo, and Fastmail are checked on a poll roughly every five minutes, so a brand new message there can take a few minutes to show up. If you connected the account recently, the first sync also keeps loading older mail in the background, so give it a little time before assuming something is broken.
Check the account is still connected
If nothing new is coming through at all, the connection may have expired. Open Settings, go to the Account tab, and look at the account under Connected accounts. If it shows that it needs attention, reconnect it and approve access when your provider prompts you. See Gmail connection failed or expired for the full reconnect steps. The same idea applies to Outlook and IMAP accounts.
Check your daily cap and credits
MailOver processes a set number of emails per day depending on your plan: 10 on Free, 20 on Plus, 50 on Pro, and 200 on Ultra. Once you reach that cap, new mail still lands in your normal inbox, but MailOver waits until the next day to read and sort it.
Processing also spends one credit per email. If your balance hits zero, processing pauses until your credits reset, you buy a top-up, or you upgrade. The mail itself keeps arriving in your inbox the whole time. Your balance and the credit reset are shown in Settings under Credits.
Some mail is skipped on purpose
If you set up private email addresses or private keywords, any email that matches them is skipped before the AI ever sees it. That mail is not read, sorted, or briefed, by design, so it will not appear in your Action Items, Highlights, or FYIs. If something you expected is missing and it matches one of your private filters, that is why. Still think a message should have synced? Email [email protected] and a real person will help.